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Return and Refund Policy

Please note that any Eli&Eli products that have been handmade per order or personalised cannot be returned.

If you wish to return an item(s), you must arrange for shipping at your own cost and retain a tracking number for your own records. The return address is:

Return Address


Palm Jumeirah, Shoreline 14, Door 602

United Arab Emirates
Phone number: +971551633638
Once we have received the item(s) and assessed its suitability for return, we will issue you with a refund to the purchasing card provided. In the case of any international returns, any taxes or import duties may be deducted.