Do you have questions whilst shopping with Eli&Eli Store? Check our FAQ page to get answers to the most commonly asked questions. If you still have questions after checking this page you can always reach through our contact page.
For purchases outside of the UAE you may be required to pay duty tax/VAT and/or customs fee on your orders and are not included in your order’s total. Eli&Eli assumes no responsibility for any import duties/customs charges. We will not reship or refund orders, including shipping fees, in the event that they are refused or returned.
Your parcel is probably waiting in line for customs clearance at the border of your country. Sometimes if customs are busy, clearance gets delayed, and parcels are queued awaiting clearance. This might take up to 2 weeks. Once your shipment was cleared it will have a new scan. Please keep in mind that customs are outside of the couriers or our control and there is no way for them or us to speed up the process!
All fabrics are 100% OEKO-TEX designer cotton, please follow washing instructions as follows:
Machine washable up to gentle 30°C
Wash inside out
No tumble dry
Wash separate from darker colors
No or low heat iron
Do not dry clean
Please handle with care to maintain the quality. Our wooden teethers should not be washed with running water, just wipe with a wet cloth and rub with oil (e.g., coconut oil) and bee wax to extend lifetime.
Most of our products are made entirely by hand, any irregularities or small flaws should be considered as a charm and part of beauty buying an item that is a unique masterpiece. Most items meet the OEKO-TEX Standard requirements, some of our items are also organic, please get in contact with us for further details. We hope you love our items as much as we do, please know that by purchasing handcrafted items you are supporting and helping to grow small businesses.